Refund policy

 

We have a 14 day return policy which means you have 14 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return contact us info@countrysidestaples.com  If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and you will not be granted a refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the order and fix it. 

Refunds

You will be notified once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If that is not being reflected after more than 15 business days have passed since your return has been approved, contact us at info@countrysidestaples.com